Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your access to and use of the Orbit Velocity platform ("Service"), operated by Orbit Metrics ("we," "us," or "our"). Orbit Velocity is an AI-powered sales follow-up assistant accessible at app.orbitvelocity.com.

By creating an account, starting a free trial, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

1. Description of Service

Orbit Velocity is a software-as-a-service (SaaS) platform that helps sales professionals manage prospect follow-ups more efficiently. The Service includes:

• Integration with GoHighLevel (GHL) CRM to sync contacts and conversation history
• AI-powered message draft generation using the Anthropic Claude API, based on your conversation history and configured sales playbooks
• One-click generation of personalized sales deliverables (microsites, strategy packets, sample newsletters)
• A human-in-the-loop workflow where all AI-generated content requires your review and approval before use
• Optional integrations with Fireflies.ai (meeting transcripts) and HeyReach (LinkedIn enrichment)

The Service is designed to assist and augment your sales process, not to replace your judgment or decision-making.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. The Service is intended for business use by sales professionals and is not directed at consumers or children.

2.2 Account Creation

To use the Service, you must create an account by providing accurate and complete information, including your email address and company name. You may sign up using email and password or through Google Sign-In.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@orbitvelocity.com if you become aware of any unauthorized access to or use of your account.

2.4 One Organization Per Account

Each user account is associated with one organization (workspace). You are responsible for all activity within your organization, including actions taken by any team members you invite.

3. Subscriptions and Billing

3.1 Plans and Pricing

Orbit Velocity offers the following subscription plans:

• Standard Plan: $99 per month, which includes unlimited seats, full access to all features, and $50 per month in AI usage credits.
• Sub Account Plan: $79 per month per sub-account (available for agencies managing multiple client accounts).

We reserve the right to change our pricing at any time. Any price changes will take effect at the start of your next billing cycle, and we will provide at least 30 days' notice before any increase takes effect.

3.2 Free Trial

New accounts are eligible for a 14-day free trial of the Standard Plan. During the trial period, your AI usage is subject to a $5 credit cap. No credit card is required to start a trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your access to the Service's core features will be restricted.

3.3 AI Usage Credits

AI features (message drafts, deliverable generation, contact enrichment) consume AI credits based on the actual cost of Anthropic API calls. Your subscription includes a monthly AI credit allowance ($50/month for Standard). If you exceed your monthly credit allowance, AI features may be temporarily unavailable until your next billing cycle or until additional credits are purchased, if available.

3.4 Payment Processing

All payments are processed through Stripe. By subscribing to a paid plan, you authorize Stripe to charge your payment method on a recurring monthly basis. You agree to keep your payment information current and accurate.

3.5 Cancellation

You may cancel your subscription at any time through the Service's billing settings or by contacting us at support@orbitvelocity.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for.

3.6 Refunds

We do not provide refunds for partial months of service or for any unused portion of a billing period. If you cancel mid-cycle, you will not be charged for the following cycle, but you will not receive a refund for the current cycle.

4. Acceptable Use

You agree to use the Service responsibly and in accordance with all applicable laws. Specifically, you agree not to:

• Send spam or unsolicited bulk messages: You must not use the Service to send unsolicited commercial messages, bulk email, or any communication that violates the CAN-SPAM Act, GDPR, or other applicable anti-spam or data protection laws.
• Harass, deceive, or harm others: You must not use the Service to create content that is threatening, abusive, defamatory, fraudulent, or designed to deceive or manipulate recipients.
• Process data you do not have rights to: You must have the legal right and authority to access, process, and use any CRM data you connect to the Service. This includes ensuring you have an appropriate legal basis for processing your contacts' personal data.
• Violate third-party terms: You must comply with GoHighLevel's terms of service, Anthropic's acceptable use policy, and the terms of any other third-party service you integrate with through Orbit Velocity.
• Attempt to extract or reverse-engineer AI models: You must not attempt to extract training data, reverse-engineer, or systematically probe the AI systems underlying the Service.
• Circumvent usage limits or security measures: You must not attempt to bypass AI credit limits, authentication controls, multi-tenant data isolation, or any other security or usage restriction.
• Interfere with the Service: You must not engage in any activity that disrupts, degrades, or interferes with the Service's operation, including introducing malicious code or excessive automated requests.

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these acceptable use requirements.

5. AI-Generated Content

5.1 Human Review Required

All AI-generated content produced by the Service, including message drafts, deliverables, and enrichment analysis, is intended as a starting point that requires your review and judgment before use. You are solely responsible for reviewing, editing, and approving all AI-generated content before sending it to any recipient or publishing it in any form.

5.2 No Warranty on AI Outputs

AI-generated content may contain inaccuracies, inappropriate suggestions, outdated information, or content that does not match your intended tone or message. We make no warranty or representation that AI outputs will be accurate, complete, appropriate, effective, or free from error. You use AI-generated content at your own risk and discretion.

5.3 Your Responsibility

Once you approve and send or publish AI-generated content, you assume full responsibility for that content and its consequences. Orbit Metrics is not liable for any damages, losses, or claims arising from content you choose to send or publish, whether or not it was initially drafted by the AI.

6. Third-Party Integrations

The Service integrates with third-party platforms including GoHighLevel, Fireflies.ai, HeyReach, Stripe, and Firebase. Your use of these integrations is subject to the following conditions:

• You are responsible for maintaining your own accounts with these third-party services and for complying with their respective terms of service and privacy policies.
• We are not responsible for the availability, performance, or data practices of any third-party service.
• If a third-party service changes its API, terms, or availability, the corresponding features in Orbit Velocity may be affected. We will make reasonable efforts to adapt, but we cannot guarantee uninterrupted integration functionality.
• API keys and credentials you provide for third-party integrations are stored securely and used solely to operate the integration on your behalf.

7. Intellectual Property

7.1 Our Intellectual Property

The Orbit Velocity platform, including its software, design, branding, documentation, and underlying technology, is the intellectual property of Orbit Metrics. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription. You may not copy, modify, distribute, sell, or sublicense any part of the Service.

7.2 Your Content

You retain ownership of all content you create or provide through the Service, including:

• Your knowledge library entries (business information, case studies, testimonials, playbooks)
• Your voice calibration data and writing samples
• Your custom toolkit prompts and templates
• AI-generated deliverables and message drafts that you have reviewed and approved

By using the Service, you grant us a limited license to process, store, and transmit your content solely as necessary to provide the Service. We do not claim ownership of your content, and we will not use your content for any purpose other than providing the Service to you.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use and incorporate that feedback into our products and services without obligation to you.

8. Data and Privacy

Our collection, use, and handling of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the data practices described in the Privacy Policy.

As described in the Privacy Policy, Orbit Velocity acts as a data processor for the CRM contact data you provide. You, as the subscriber, are the data controller and are responsible for ensuring your use of the Service complies with applicable data protection laws.

9. Data Retention and Account Deletion

Upon cancellation of your subscription:

• Your data is retained for 30 days following the end of your billing period. During this window, you may request a data export or reactivate your subscription.
• After the 30-day retention period, your organization's data is permanently deleted from our systems, including all CRM contact data, conversation history, AI-generated content, deliverable assets, knowledge library entries, and stored API keys.
• Published deliverables (e.g., microsites hosted at public URLs) are removed as part of the data deletion process.

If you wish to have your data deleted immediately upon cancellation without the 30-day retention period, you may request expedited deletion by contacting us at support@orbitvelocity.com.

10. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Third-party service outages (e.g., GHL API, Anthropic API, Google Cloud)
• Factors beyond our reasonable control (force majeure events)

We will make reasonable efforts to notify you in advance of scheduled maintenance that may affect Service availability.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will meet your specific requirements or expectations
• Warranties that AI-generated content will be accurate, appropriate, complete, or effective
• Warranties that the Service will be uninterrupted, timely, secure, or error-free
• Warranties regarding the accuracy or reliability of any information obtained through the Service

You acknowledge that you use the Service at your own risk and that you are solely responsible for evaluating the suitability of the Service for your business needs.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORBIT METRICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Damages arising from AI-generated content that you chose to send or publish
• Damages arising from unauthorized access to your account
• Damages arising from third-party service failures or changes
• Damages arising from interruption or unavailability of the Service

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Orbit Metrics, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service
• Content you send, publish, or distribute using the Service (including AI-generated content you approved)
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third party's rights, including privacy or intellectual property rights

14. Termination

14.1 Termination by You

You may terminate your account and these Terms at any time by canceling your subscription and requesting account deletion. Cancellation procedures are described in Section 3.5.

14.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You breach any provision of these Terms
• You fail to pay subscription fees when due
• We are required to do so by law or legal process
• Continuing to provide the Service to you would pose a security risk or would be commercially unreasonable

In the event of termination for cause, we may terminate your access immediately without providing a refund for the current billing period.

14.3 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately (or at the end of your billing period, in the case of voluntary cancellation). Data retention and deletion are governed by Section 9 of these Terms and our Privacy Policy.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws provisions.

15.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration administered in accordance with the rules of the American Arbitration Association, conducted in the State of Florida. Each party shall bear its own costs, and the arbitrator's decision shall be final and binding.

15.3 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify you at least 30 days before the changes take effect, via email or through a notice within the Service.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Orbit Metrics regarding the Service and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

17.5 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to support@orbitvelocity.com.

18. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Orbit Metrics
Email: support@orbitvelocity.com
Product: Orbit Velocity (orbitvelocity.com)